How do I place an order?

On ELSA-BOUTIQUE.IT online shop you can buy clothing and accessories from top fashion brands for men and women. Online shopping of ELSA-BOUTIQUE.IT is very simple. In just a few clicks you can buy online your favorite clothes and accessories. First of all you must be registered on our website. The procedure is really fast! Simply fill out the form accessible from the homepage under registered and you can proceed immediately to your online shopping.

What data are necessary to register and how are they used ?

To register and purchase on-site ELSA BOUTIQUE.IT we need the following information: name, surname, date of birth, e-mail address.

ELSA-BOUTIQUE.IT may use the information to inform you by e-mail about new products and services, news and updates Newsletter. In order to receive such information we will need your explicit agreement and at any time you may cancel your subscription to the newsletter with the function Unsubscribe.


How can I pay ?

By making a purchase on ELSA-BOUTIQUE.IT you will have the option to pay by Credit Card (Visa, Master Card, American Express), PayPal (safe and easy allows you to pay with the same data of the credit card by using an e-mail ) Bank transfer (you will receive an order confirmation with bank details of ELSA-BOUTIQUE.IT. Please indicate your order number in the bank transfer).


What is the Gift Card ?

The gift card is a voucher that you can buy as a normal product and give it to someone else. The person of your choice will receive a notification with a discount code (equal to the amount you have purchased) that it can be used to purchase from our online shop or in our stores inTerni.

Is it safe to buy on-line on ELSA-BOUTIQUE.IT?

The website ELSA-BOUTIQUE.IT is absolutely safe and uses the Secure Socket Layer (SSL), which protects by encrypting the information transmitted over the Internet, ensuring the integrity and confidentiality of data transmitted.
The numbers of the credit card or debit card are not registered on the website, but are stored in a secure site of the bank that operates the transactions.
For the security of the transaction ELSA-BOUTIQUE.IT doesn' t know the details of the credit card. To ensure total confidentiality,  the bank making the transaction does not know the contents of the order.

Will my personal information be kept confidential ?

ELSA-BOUTIQUE.IT ensures that all information provided will be kept private and confidential. Under no circumstances your personal information will be disclosed or transferred without the express written agreement. For more information please see the Privacy Policy.


Are the products sold on this site "original" ?

ELSA-BOUTIQUE.IT sells only top quality products purchased directly from the most prestigious Italian and international fashion brands. ELSA BOUTIQUE is the official dealer of all products and all marks displayed on the site.

Every product, in ELSA-BOUTIQUE.IT, in fact, is recognizable and traceable quickly thanks to the code producer and the code assigned by ELSA-BOUTIQUE.IT. This code, accompanied by photos relating to the product, is shown on the product information sheet in our website.


 In which countries do you deliver ?

Shipments are made all over the world on a DDU (Delivery Duty Unpaid - Delivery customs clearance). In this case, all customs duties and taxes shall be charged to the Customer who at the time of receipt of the goods, will carry out customs clearance.
The shipments outside the European Union are exempt from VAT (Value Added Tax), but are subject to import taxes (DDU - Delivery Duties Unpaid) based on the internal rules of each state.
The payment of these import taxes (DDU) are the exclusive responsibility of the customer.
Product prices published on the website ELSA-BOUTIQUE.IT reflect the actual selling prices of the goods that does NOT include import taxes (based on the internal rules of each state).


How much taxes and customs fees I have to pay ?

The prices of ELSA-BOUTIQUE.IT are indicated with VAT included or excluded. During the purchase process indicate the country of destination of the goods, this information is used to determine whether to calculate or not the VAT on the sale and to calculate the shipping. The exact price of an order is not completed until you select the country of destination.

Taxes and shipping charges are calculated and shown as part of the final invoice before payment is made.

During the checkout process the invoice total includes all taxes but not customs fees because the customer will make customs clearance, paying on receipt of goods any local tax and customs tax on the purchase.


How can I track the status of my order ?

At the time the order is shipped, ELSA-BOUTIQUE.IT sends you an email with the tracking number provided by SDA.
You can follow the status of your order directly on the control panel of your profile. Registered users can view the complete history of their order (including order information in the course) and the webpage will show the exact movements and date of shipment.

In what time will I receive my order?

Italy 2-3 business days

Europe 2-4 working days
Rest of the World 3-5 working days

All orders are delivered by the courier SDA for Italy, Europe and the rest of the world, from 9 to 18, from Monday to Friday. The shipper requires the signature "received" by the recipient upon delivery.
Please provide a valid address to which to deliver the goods in the timetable of delivery specified

How can I return or exchange an item purchased ?

For returns, rescission of the contract of purchase or replacement of the goods we invite you to read the terms and conditions